ABM is proud of our long service relationships that we have with our clients. The success of this relationship is that we assist the client, by facilitating change agents throughout the different management levels, so that an effective management environment and support structures are in place to cultivate and feed the process of change throughout the company via the different interventional development activities.

The skills development interventions are chosen to facilitate the process as well as meet an identified constraint or need.

All our skills programmes are accredited and fit into the NQF levels and can be customized, when required, to the needs of the client , aligning it with the change management programmes if necessary

Skills development programs can focus on the following:

INTERPERSONAL EFFECTIVENESS

To facilitate the business manager / supervisor to implement the required behavior skills for effective communication and management of team so that identified constraints can be addressed and agreed upon operational objectives and benchmarks of the business / company can be achieved.

TOTAL QUALITY MANAGEMENT (TQM)

To guide the business manager / supervisor to understand the principles and practice of quality management as a business platform with continual improvement and customer focus as the core objectives. To also guide and facilitate them to develop a strategic and operational action plan on how to implement TQM in all its facets throughout the company so that absolute customer satisfaction can be obtained and a process of continuous improvement is in place.

CONSTRAINT MANAGEMENT FOR SENIOR AND MIDDLE MANAGEMENT (TOC)

The management of constraints course enables management to deal effectively with market, growth and operational constraints by applying the 5 different thinking tree processes to identify, analyze and cause change so that they can finally put the company / organization on a steep improvement curve - the true process of ongoing improvement.

PRODUCTIVITY IMPROVEMENT TRAINING FOR THE SUPERVISOR

The supervisor will be facilitated and equipped to assess their current productivity levels, monitor performances, reduce waste and utilize resources effectively whilst implementing logical and simple action plans to overcome non conformances and constraints.